Circle Apartments, Maintenance Requests

Maintenance Requests

Our exceptional service starts before you even move into Circle at South End. Before you ever set foot in your new home, we’ll go through it with a fine-toothed comb. Before you call it home, your apartment will pass a detailed inspection. If it’s not right, we fix it before you move in.

Residents

If you do have a problem, you can call us at 704.373.9004 or you can e-mail us.

But When Something’s Not Right...

Sometimes it can be a little thing, something that’s just not quite right. Sometimes it’s more serious. Whatever it is, we want to make it right. We want you to be happy ASAP, not next week, & we will fix it right the first time.

An Ounce of Prevention.

We do routine preventative maintenance to make sure you won’t have problems.

Every Maintenance Call is Treated Like a Top Priority.

From the moment you call, your concern is our concern. Your call will be answered by a member of our friendly, professional management staff. The information you give us will be entered into our computer, & we will track the progress of your service request to make sure it is completed quickly & professionally. When the maintenance crew says the job is done, we call you to make sure you are happy with the way they did their job.

Our Maintenance Crew is Friendly & Professional.

When maintenance knocks on your door, you’ll know who they are. If they enter your apartment when you are not there, they hang a tag on your door while they’re inside so you won’t be surprised to find someone in your home. When they leave, they will leave you a report detailing the status of the work they came to do. They clean up after themselves, & fix it right the first time.

24-Hour Emergency Maintenance.

Emergencies do happen, & they don’t always happen between 9-5. Have a serious problem after hours? You call - we come, regardless of the hour.

That’s Just on the Inside.

You won’t just be proud of your home on the inside; the outside will look great too. Our landscaping is just beautiful. Our grounds crew keeps the property looking like a part. Lots of trees, flowering shrubs, plenty of flowers & lush green grass.